Returns & Exchanges

Shipping & Returns

No returns on vinyl sales.  All sales are final.  If vinyl is damaged or defective we must be notified within 5 days of you recieving your order inorder for a replacement (if available) to be resent, or refund, if item is out of stock.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [support@onelivemedia.com].

We only replace items if they are defective or damaged. We may ask you to send back your damaged or defective item. If so, that return address is:

One Live Media Warehouse
Attn: Returns
7000 Burleson Rd, Bld A Suite 100
Austin, TX 78744

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to:

One Live Media Warehouse
Attn: Returns
7000 Burleson Rd, Bld A Suite 100
Austin, TX 78744

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.